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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,625 reviews
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Miriam Gonzalez V.'s profile image
Miriam Gonzalez V. 
on Birdeye

3 years ago

Explain much better when is time to close. Also respect the appointment time. 

Todd W.'s profile image
Todd W. 
on Birdeye

3 years ago

My experience with Penny Mac was very smooth and easy. Employees were very informative and helpful. 

Dale C.'s profile image
Dale C. 
on Birdeye

3 years ago

Had to nothing but answer questions. Was good. 

NICHOLAS N.'s profile image
NICHOLAS N. 
on Birdeye

3 years ago

Great experience! 

ESTHER E.'s profile image
ESTHER E. 
on Birdeye

3 years ago

The process was too long. I understand that the company was very busy, but there were unexplained delays and occasional miscommunications. In the end, all’s we’ll that ends well. Thanks. 

Shannon H.'s profile image
Shannon H. 
on Birdeye

3 years ago

Penny Mac loan officers were very professional and take the required time to answer your questions. They do not throw a bunch of information at you and leave you wondering what was said. They are a good company in my experience to deal with. 

MICHAEL M.'s profile image
MICHAEL M. 
on Birdeye

3 years ago

Despite some minor confusion with requesting some documents multiple times, the entire process went fairly smooth. Any questions I had or any time I requested an update outside of the expected update timeframes were answered within one or two business days. I am glad to have worked with PennyMac again! 

STANLEY K.'s profile image
STANLEY K. 
on Birdeye

3 years ago

The loan process was smoothest I have ever experienced. Time from start to finish was better than expected. The PennyMac team was great. 

JULEE M.'s profile image
JULEE M. 
on Birdeye

3 years ago

Most of the Penny Mac team were fantastic to work with on my refinance. One of the team was so unpleasant to work with I would have dropped the process however Penny Mac listened and provided a new person, Nicholas, who was excellent. All in all the process went very smoothly and I saved a lot of money in the end. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,625 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.