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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,261 reviews
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RODJINAE B.'s profile image
RODJINAE B. 
4 years ago

My penny Mac team was great to work with. They communicated well and were on top of the refinance process. 

David S.'s profile image
David S. 
4 years ago

Ana and Jessica were outstanding to work with and made the entire process very pleasant!!! Prior to working with Ana I was working with a loan processor name Shalom and the experience was not so great.. 

JAMES C.'s profile image
JAMES C. 
4 years ago

Mr. Smith was very knowledgeable and kept us informed about each step. 

ZIAD M.'s profile image
ZIAD M. 
4 years ago

Great experience. Professional customer service. Nathan was great alone with everyone that was involved in this smooth process. Thank you guys . 

JERRY J.'s profile image
JERRY J. 
4 years ago

My rep Ariele did a great job for. Me The COVID work at home thing slowed things down a bit but everything moved along nicely Ariele and the Mac Team delivered as promised and I am very pleased with the transaction 

Amy P.'s profile image
Amy P. 
4 years ago

Great 

Jana H.'s profile image
Jana H. 
4 years ago

Communication was lacking to me and amongst their own associates. I was the one finding mistakes and bringing it to their attention. Penny Mac was disorganized, And messed up the closing 3 different times. I would never recommend them or use them again,  

DAMON B.'s profile image
DAMON B. 
4 years ago

Better communication. Quite often, it was hard to get through to them or for them to respond to a question. 

Mark K.'s profile image
Mark K. 
4 years ago

Process from start to finish went smoothly. Professionals at every level 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,261 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.