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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Our loan orginated with PennyMac. We did not have to provide a lot of paperwork. We were able to communicate by email and phone when we had questions. It was so convenient to be able to sign our final loan documents in our home!
The loan originator was excellent but the process went downhill from there. The original loan processor was terrible, did not communicate and the underwriting process was awful. I had a streamline refinance, since already a customer, and it took almost 4 months to settle. They finally assigned me to a new processor who worked to get the loan finalized. I am very disappointed with the service I received. They tried to put blame on COVID!
First of all Erica was great. My disappointment stems from speaking with a representative earlier in the process & being advised it would only take a month to close when in reality it took us 2 months. Also, the underwriter had us send paystubs 3 times.
The process took almost 4 months to complete. We were told things in the beginning of the process and then told something completely different on a few different occasions. We turned in our paperwork that was requested within 1 day of it being requested each and every time. However we were continually asked to resubmit paperwork. We paid for our appraisal and scheduled it within days of getting the go ahead and fixed the issue brought up on appraisal the same day. Then 3 weeks later we were ask
Our loan specialist did great and answered my questions very quickly and clearly.
Lisa-Danielle Lane was an exceptional person to work with. My loan was delayed not due to anything on her end but due to the high volume of applications. Every time I called, she returned my call. Every question was answered, and she was my biggest cheerleader to get me to the finish line with closing out my refinance. She was professional, prompt, and informative. It was a joy to work with her through this process.
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The team was clear and attentive.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.