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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
More communication. I had to reach out to PennyMac for all updates/status. Online uploads were done - PennyMac would say they didn't receive them.
Assistance is immediate and accurate with questions regarding documents and signatures. Thank you, Michael J. and Bridget M!
Very professional and efficient staff
Great Service!
Great service for veterans¡
Phenomenal team.
All things considered (such as the influx of refinancing due to the rate environment), the communication was as good as could be expected. This rating is not reflective of the the LONG time my loan spent with underwriting. There were also days and at one time more than a week that I waited for a follow up from Linda, but I attributed this to the aforementioned influx of customers. I REALLY appreciated having two people dedicated to my refinance--my loan officer, Floyd, and loan agent, Linda.
The whole team was easy to deal with and responsive to questions.
Better communication and more timely document requests
PENNYMAC has a 4.5 star rating with 48,627 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.