PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,256 reviews
Select a rating
MIRIAN M.'s profile image
MIRIAN M. 
4 years ago

Jason, Ed and his team gave great customer service and were very responsive when I had a question. I want to thank them for their service during this difficult time everyone is experiencing, 

Oscar F.'s profile image
Oscar F. 
4 years ago

Great customer service. 

Miguel Barreto J.'s profile image
Miguel Barreto J. 
4 years ago

The ball was dropped multiple times on our loan. First, my SSN was incorrectly input into the system and credit report could not be pulled. I was never notified until I received a call, After the appraisal, that my file was going to be closed because you were missing information that I was never told was missing. Finally after 7 months we closed. The notary lost our entire closing file/FDX package. Not notified. Again. After a week we were finally told the docs were closed. Unprofessional. 

NAFISSA M.'s profile image
NAFISSA M. 
4 years ago

Great services 

Thomas T.'s profile image
Thomas T. 
4 years ago

Easy from start to finish 

Karlie I.'s profile image
Karlie I. 
4 years ago

This was an absolutely horrible experience. In fact it may be one of the worst experiences I’ve ever had with any company. The gross incompetence was unbelievable. See notes on this file: Karlie Ilaria 

Keith R.'s profile image
Keith R. 
4 years ago

Great experience. 1 small snafu, but it was insignificant. Definitely great people to work with! 

ANDREW C.'s profile image
ANDREW C. 
4 years ago

Both of the representatives I worked with on this Re-Fi were fantastic, they were Barbara Bellamy, and Vince Cooper. From beginning to end I felt I was in competent, helpful hands to guide me through the process. It really was seamless and went off without any issues. Thank you! 

CHAD D.'s profile image
CHAD D. 
4 years ago

The Pennymac team made it an easy process and continued to keep me informed of the status. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,256 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.