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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Jason, Ed and his team gave great customer service and were very responsive when I had a question. I want to thank them for their service during this difficult time everyone is experiencing,
Great customer service.
The ball was dropped multiple times on our loan. First, my SSN was incorrectly input into the system and credit report could not be pulled. I was never notified until I received a call, After the appraisal, that my file was going to be closed because you were missing information that I was never told was missing. Finally after 7 months we closed. The notary lost our entire closing file/FDX package. Not notified. Again. After a week we were finally told the docs were closed. Unprofessional.
Great services
Easy from start to finish
This was an absolutely horrible experience. In fact it may be one of the worst experiences I’ve ever had with any company. The gross incompetence was unbelievable. See notes on this file: Karlie Ilaria
Great experience. 1 small snafu, but it was insignificant. Definitely great people to work with!
Both of the representatives I worked with on this Re-Fi were fantastic, they were Barbara Bellamy, and Vince Cooper. From beginning to end I felt I was in competent, helpful hands to guide me through the process. It really was seamless and went off without any issues. Thank you!
The Pennymac team made it an easy process and continued to keep me informed of the status.
PENNYMAC has a 4.4 star rating with 48,256 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.