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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac’s loan officers, mymacteam and all other people who I was working with help so much to be clear about the process and closing on our refinance. Thank you all.
Thanks
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make it easier to talk to a representative.
Too hard to get any answers to my questions. I the main contact was sick. Someone should have been appointed to fill in for him. Phone calls went to voice mail all the time and calls were not returned. It seems as though you had just a single person handling all the loans in progress. I was not provided wire instructions in a timely manner.
Very simple process. Straight forward with very helpful people along the way.
I felt like some of my questions were unanswerable, or they just didn't know how to answer it, and or it was treated as a chore. I also didnt get to close on time. But for the most part they did a good job with the documentation and especially with Alex communicating with me better than the other.
I was quite impressed with how the process went is relatively smooth. Communication could be a little bit better however, when you did speak to someone they were clear concise and to the point.
My closing documents contained a change, from the pre closing documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.