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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Beth provided clear communication regarding the refinance process and answered all questions promptly and accurately.
The process was very smooth, but since it was a refi from PennyMac to PennyMac, I had expectations that the refi team would understand the servicing side and would have alerted us to stop the auto-draft for our bi-weekly payments after the closing so money wouldn't have been taken out of our account that we will now have to wait for 20 days to get back. That was a little disappointing. Other than that, the process was smooth and all folks we spoke with were very professional and pleasant.
Communication was very poor— difficult to reach anyone to get information. Was a long and frustrating process.
Great experience! Much faster than we expected, and hassle-free.
Our re-fi went smoothly and quickly. We would highly recommend PennyMac.
The only good part was my initial interaction for the in take from someone else. Mr. Mueller has very poor communication skills and is the least knowledgeable person that I spoke with during this whole process. When I would call and talk to someone else, they answered my questions with a better attitude and better follow up then Mr. MUELLER. I am actually buying another home and will not be using your company after this interaction with your company.
Great experience
Great friendly service
Great to work with. Some phone problems they're working on but everything else was smooth sailing. Very friendly and took time to answer questions.
PENNYMAC has a 4.5 star rating with 48,627 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.