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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would say better customer care, it wasn’t until a manager responded to an email that my loan started to move again after no response from my agent for almost two weeks.
Everything went according to schedule and our loan representative was very prompt and responsive. Overall, it was a seamless and easy process.
The whole process was wonderful I had a great experience with Penny Mack
Great help.
Fast. Friendly and professional service.
Though Raveena did an amazing job communicating what she could. I believe the time line for the closing was not upfront. I asked repeated prior and during when expected to close and it took the underwriter 3 more months than anticipated. I understand covid had some effect to it but better communication on timeline or queue would be better than simply hearing 'no news' each week. It delayed some traveling plans since I wanted to be available when closing documents needed to be signed...
The process was easy and Penny Mac did a great job on the rates and closing costs. Thanks
Staff was helpful in the loan process and provided informative updates.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.