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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andrew communicated only with my husband and did not recognize I was part of the process. However, Earl was very responsive and provided clear expectations.
Andrew is very helpful and knowledgeable. It was hard for me to answer my phone when at work. But Andrew keeps updating me with the status of our loan via voicemail and email.
All info was not included in advance of closing day (taxes/insurance). End result was a noticeable payment difference caught during signing.
PennyMac was fine. Title company sucked. Missed appointments, wrong documents, bad information, lack of information, mutiple signing attempts. Had to sign twice as they messed up the paperwork... allaround terrible signing experience.
Anyone looking to get home loan or refinance a exiting loan, I would look at PennyMac loan services. I recently refinanced my loan for a lower interest rate. It was easy and quick. They keep you up to date on every step of the process. I never had to leave my home they sent a person to my home to sign the papers. It was a good experience from start to finish.
other than issues with terms changing from what was discussed, eventually everything was resolved and ended well.
Jenny German was a dream to work with. Anytime I had a question she quickly responded, and even though we are in different coasts of the US I never had to wait long for a response.
The closing processing was difficult. We had an appointment to sign the closing documents on 9/16/20, but the notary failed to show up or call to inform us what happened. After a day the MAC team called to say there was a delay but could not tell us exactly what the issue was. After a week the issue was resolved so we scheduled to sign the closing documents on 9/23/20 at 11am & 4pm and both notaries notary failed to show up. We ended up signing at 9pm. No one informed us of what was happening.
The staff were pleasant, fun and super responsive.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.