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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,627 reviews
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MILTON B.'s profile image
MILTON B. 
on Birdeye

3 years ago

Rashawna Balkman made this one of the best experience I have had. This young lady give me a feel of I need to get this right for you it was like I was her only client and that will give any and everyone that WOW feeling. Once again thank you Rashawna for and awesome job. Thanks, Milton Bunch 

KESHIA C.'s profile image
KESHIA C. 
on Birdeye

3 years ago

All my questions were answered thoroughly as I was new to this process. From beginning to end, the loan process was quick and smooth. 

SAMANTHA P.'s profile image
SAMANTHA P. 
on Birdeye

3 years ago

Great overall experience from A-Z. The loan process was straightforward, all communication occurred in a timely manner and there were no surprises. 

Wilson G.'s profile image
Wilson G. 
on Birdeye

3 years ago

Be more vigilant about the title company’s actions or the absence. The title company cancelled 2 times the appointment and never communicated to us about the cancellations, they left us waiting with no notification.  

JACK W.'s profile image
JACK W. 
on Birdeye

3 years ago

Received an excellent interest rate, and the loan closed super fast. 

Jon C.'s profile image
Jon C. 
on Birdeye

3 years ago

Initially, it took a LONG time for someone to respond to my expression of interest to re-finance with Penny Mac. I requested a call, would get a call from a tele-rep who would then ask me to wait to be transferred to a Georgia licensed mortgage broker/agent. Three times I waited a long time (> 15 minutes) with no one picking up the call. Finally, months later, I got a call. 

James H.'s profile image
James H. 
on Birdeye

3 years ago

Thank you very much! 

James T.'s profile image
James T. 
on Birdeye

3 years ago

My estimated closing date was to be August 31st and we didn’t close until October! Definitely was a stressful process waiting and not always knowing what was going on! 

CHARLES Chastain J.'s profile image
CHARLES Chastain J. 
on Birdeye

3 years ago

We had a great experience with the refinancing of our home. Tiffany was very informative and responsive to any and all my questions. The whole team were very professional from start to finish. We were even able to close a little ahead of our forecasted date. Thanks 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,627 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.