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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pretty efficient process compared to other mortgage experiences. I wish the document requests were more consistent between email notifications and online status tracking. That said, I didn't have to provide documents more than once and there were no document request "surprises" due to underwriting and customer service not being on the same page.
Hermes was great. Other than that I feel like I was ignored for weeks in end. My original closing date provided was end of aug. it took till the end of September.
Service was friendly, timely, and accurate. Good communication and answered any and all questions I had.
Edna was very responsive and helpful with my loan.
Brianna Koke's outstanding customer service and attention to detail made this transaction a GREAT experience.
The notary didn’t show on 4 separate occasions which caused me to miss 4 days of work to get the closing done
Nancy was very helpful.
The loan processor is very helpful and proactive. Thanks to Ammie Mack
I was guided through the entire process by Liem Nguyen and Corey Golden. They did an excellent job! Very nice and very professional! Dennis R. Chavez
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.