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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was easy and prompt. The closing representative came to my home where we executed the necessary documents. It has been a very smooth process.
A seamless process
Michael did a fantastic job of walking me through everything very clearly. He's a pro and hope to work with him again!
Hi, I feel that overall Carmelita did a great job. The original closing date was falsely communicated. The final closing documents were changed in 9/29, and not provided. The expectation for closing including form of payment, cost, and date were not we'll managed nor were document requests. That being said Carmelita was very patient and available for questions. Even when there was a disagreement she kept her composure and talked through the situation in a professional manner.
Loan application department was good. There were some problems at the closing stage from address issues to more serious problem of wrong loan being paid off. Everything was taken care and I assume the issues are due to new work style (work from home) and may be less people due to COVID. But, please rectify these problems. In any case, the service people did a great job. Thanks.
Jenny was very helpful and brought a lot of energy to a relatively boring process.
Maxwell Mitchell was good and kept us on the loop. When he was not in the office, everything fell apart. We called and asked for our loan officer Karen but never heard back from her to discuss the discrepancy with our cash-to-close and future monthly payments. We were given different number figures by other agents while Maxwell was out of the office. When he came back he helped get us a closing date within the deadline.
I had a hard time getting a hold of any of the team members to answer my questions, and the answers I was give we’re unclear to me. The closing was late because documents weren’t ready and no one notified me.
This was a stress free mortgage refinance! Starting with Doug Vorbeck. Doug was very helpful and patient taking his time to search the best loan that would work for me. I loved the convenience of signing the documents through the portal. Throughout the Loan Process, Kyle McTighe was extremely professional and being there every step of the way. He kept a continuous open line communication sending status updates and answering any questions I would have. Great Job!!! I highly recommend Penny Mac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.