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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a wonderful experience
PennyMac Loan Services, LLC provided me with a great rate for my mortgage for a 20 year period of time. The staff really know how to provide customers with friendly advice and superior service.
I felt like the process took an incredibly long time. Started July 25 and was supposed to close around Sept 9. Lock rate had to be extended 3 weeks and finally closed October 10th. I appreciated the loan agents help but felt I was always having to track her down for updates and she never had any additional information for me. The lack of timeliness and failure to keep me informed are reasons I would not recommend PennyMac. My closing was also poorly handled. Overall a disappointing experience.
Smooth refinance process.
I was very open about the process. It involves way too many people - Ceasar, Maribel, Francesca, Erica and another lady. This is not to mention the fact that multiple people tried to reach me to start the process after I had already started with Ceasar - I had to ask him to tag my account assigned. While I understand the low interest rates are driving a high volume of work for you, the fact that you have too many parties involved on a single account does not help. Confusing for everyone.
Very respomsive wit with clear communication and quick follow up.
Jordan was very pleasant to work with, got right back to me when I had a question. In these remote times it's tough sometimes but he was always right on top of it. Thank you
Everyone has been so helpful in this process. The team has been communicative, insightful, and patient. The knowledge of each team member is remarkable; I had some very difficult questions being in finance myself, but all of my questions were thoroughly and clearly answered.
I wasn't given a phone call to tell me the loan had funded and money was wired.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,630 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.