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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Our whole experience with penny Mac was more then unsatisfactory. Benjamin was always very vague and never communicated with us what he needed and/or was waiting on. Our closing date change multiple times resulting in my husband and I need to take off work, move deliveries set to arrive at our new home. Benjamin seemed to have no clue what was going on with the whole process. A few days before our 3rd closing date he quit working for the company. So much more needs to be said on how bad it was.
Could have done a better job making sure they had all documents they needed. Ended up having to reschedule our closing last minute bc of this, but we were still able to close a week later so it was ok just a little frustrating.
Christine was prompt and forthful and sincere.
Have the documents correct the first time, not the 4th time. Close on the originally scheduled closing date.
The professionalism of every PennyMac representative that communicated with me. Each person I spoke with made me feel special.
Outstanding...
Very easy process and friendly representatives.
Overall I am happy to continue to be working with PennyMac over the years as loan agent. I recently refinanced my VA loan and was able to get a really low rate of 2.25%! The process was simple and stress free, it took a little time and some explanation but at the end it was all worth it!
Great experience, very pleased with Refinance. Great communication every step of the way. Thank you Penny Mac.
PENNYMAC has a 4.5 star rating with 48,631 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.