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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Staff was very helpful and knowledgeable. The process was very smooth.
I had a very streamlined, professional and pleasant experience dealing with PennyMac Loans. I was already a satisfied customer when I decided to look into refinancing my mortgage. As soon as I submitted my online request, their representatives got right back to me with follow-up phone calls and emails. Communication was excellent. I was never left in the dark about what I needed to do and when I needed to do it. I am thankful to Mr. Brent Kapaun for his professionalism and coaching throughout.
My experience with Gary Sahakian was top notch. Had questions answered and process explained. My experience with Cheree Payton was also pleasant and she explained the process and how when to expect closing. She too answered the few questions i had.
We are very happy with the final outcome of our refinance. Took a little longer than expected but otherwise we are very happy.
Great, positive customer service.
We had a smooth process as we refinanced our home.
Easy process. Asked for some information multiple times but really wasn’t that huge of a deal. Only thing I would change if at closing instead of providing copies of the documents that are clients they are placed on a CD or Zip drive. Makes the process that much cleaner saves on paper for the Notary and it can be easily uploaded and saved electronically.
Refi was quick and painless. Only glitch was I ended up closing twice because something was messed up in the original documents. No problem. Closing was done in my house and each instance only took about 30 minutes each
The electronic "to-do" emails checklist worked great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.