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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I feel that Letisia was the reason I rated my satisfaction higher than I would have. It was very hard to get In touch with the previous processor which was very discouraging during such an important time. Letisia did a tremendous job keeping me updated to the best she could
Outstanding service from start to finish! We did not have any unexpected issues or delays. Our closing was on time, safe and very timely.
I was not pleased about the naming convention on the documents. If I had to sign 100 docs I would say half of them had one name and the other half had another name. I thought this was all worked about prior to closing. But at the end of the day I liked the rate and the numbers in how it will help my family. But the docs was disappointing and having multiple names seems a little lazy and unprofessional.
The refinance process was fast and easy. Andrew did a great job of communicating to us what was needed, what to expect, and gave us updates throughout the process.
Everything went smoothly during the process. Nancy did a great job keeping me informed.
There was one minor instance where the estimated amount of one category was different elsewhere in the document for the same category. Overall the experience was great and the refi helped get us closer to paying off our mortgage. Thanks Nancy!
Anna and Chris were wonderful! Thank you so very much for everything. A wonderful experience working with everyone.
Anna maintained communication and went above and beyond to make sure the process went smoothly and expectations were communicated to me.
Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.