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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My closing was the easiest one yet. Communication was great and I was not asked to send duplicate paperwork, which has frequently in my experiences. Top rate and extremely professional.
Working with Kami was the best experience I’ve had. She explained everything in a way that was simple to understand. I’m not tech savi and She was very patient. Very easy to talk to, friendly. Thank you Kami
I had a great experience with my PennyMac refinance. They made the process quick and easy and explained each step along the way very clearly. I would recommend them with great confidence to anyone who needs help with the home loan process.
n/a
Everything was explained clearly and the process move without any issues
The whole process took far too long, 2-3 months. A specific document was requested several times after I sent it. I had to speak to representatives and even a supervisor a few times to clear it up and get the process moving forward. The whole process was tiresome. I would recommend reviewing the process for opportunities to streamline it and make it easier for customers.
Everything went smooth.
My answers are NOT a reflection of Ms. Christmas, she was very helpful and a pleasure to work with. This process took extremely long. Information was not communicated between PennyMac processors. I had to have my credit ran 2x, and my home appraisal almost expired. The only saving grace for this process was my title company pulling through last minute, a company I picked myself. I am thankful that my loan is closed, but I feel PennyMac couldn't care less about me and is very very unorganized.
Jenny was very pleasant and informative! If she said she would call, she did. She is definitely an asset to PennyMac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.