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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
COMMUNICATION. The day of closing, we were notified Title did not have any documents and we would be unable to close. After countless emails and phone calls, we received an email back at 5:30 in the evening. We were able to get into contact with Pia Collins. She was helpful and assured us that she would get in contact with Lara to see how she could help. Two days after our closing we actually closed with no communication from Ben. Our homeowners insurance company also said he was an jerk to her
N/A
Where to start. PennyMac is an organization that should have their license revoked by the US Government. They asked me to submit the same documentation 5 times on a refinance of a house that they already serviced the loan for. In addition the documents had incorrect information on them and included the loan officer who quit their company half way through the process. The entire process took 6 months to close and I had to call over 50 times. They make Comcast look good.
Service was great
This is no way reflects the service I received from Marcia Wiggins. She went up and beyond!!! The closing was delayed 6 times. It was a fiasco. Marcia did her best to communicate with me and was beyond what was expected. However, the closing company delayed and continued to request information that was previously supplied. They were very unprofessional not showing up for the first closing date and then a list of other issues until we finally closed 23 days later than originally requested.
Being a current PennyMac customer and a promise from them of a quick and simple process was the reason why I chose to stay with PennyMac. I apply for the refinancing of my home and at the end of a painful and complete opposite of what I was promised, I can truly say I regret going through this process with PennyMac. It sucks that I am limited on the length of my post but if I could write everything that I went through I would have American's new #1 best-selling book. Think twice about PennyMac!
Shaitrice was very helpful and responsive anytime I had questions. I really appreciated working with her on our refi!
Thanks for an easy refi process.
We difficulty with return phone calls.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,635 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.