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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,636 reviews
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Hamidou N.'s profile image
Hamidou N. 
on Birdeye

3 years ago

I’m very please with PennyMac loans services.it’s a great company to do business with. 

Amy R.'s profile image
Amy R. 
on Birdeye

3 years ago

My experience I noted was just okay because, my refi with my current lender should have been in the 2 week range and I could even see a maximum of 4 weeks. It was over 5 weeks. I feel I could have received a progress update once a week but updates were requested by me before I received anything. Would I do it again if I ever needed with Penny Mac specifically, Yes. All in all Penny Mac is a great business to work with. 

ROSE J.'s profile image
ROSE J. 
on Birdeye

3 years ago

Thank you 

Ryan P.'s profile image
Ryan P. 
on Birdeye

3 years ago

fairly smooth process. happy overall. 

JAMES C.'s profile image
JAMES C. 
on Birdeye

3 years ago

very good job 

MICHELLE R.'s profile image
MICHELLE R. 
on Birdeye

3 years ago

Edna was wonderful to work with. 

WALTER HORTON J.'s profile image
WALTER HORTON J. 
on Birdeye

3 years ago

Even though COVID-19 caused delays as expected, and we went through Hurricane Laura and other tropical storms in Louisiana, and the slim availability of closing agents in the my area, my team at PennyMac and AMROCK weathered the storms also and delivered when they said they would. Good job to all, saved me a lot of interest money on my home refinance. Very kind and attentive to me and my wife. A pleasure working with you all, and a specula thanks to Mr. Kepler. 

Benjamin L.'s profile image
Benjamin L. 
on Birdeye

3 years ago

Great and quick refinance with knowledgeable and friendly loan officers 

Scott L.'s profile image
Scott L. 
on Birdeye

3 years ago

Great experience! Helpful whenever I had questions and quick responses..The overall experience was good, however the communication between the company can use some help..was told no September payment and I keep getting late notices for September..hopefully that part of the company improves but the loan process was quick and easy and especially during a pandemic.. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,636 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.