This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process just felt very smooth and no major delays.
Everything went well, although it took a long time. Communication was good.
this is more about the entire industry than my rep but the process is bad and in need of a disruptive element to enter the industry to can give us a better way. Multiple requests for the same docs, telling the client they are done and then asking for more and more documents. Your traditional service is the taxi industry, don't be surprised when an UBER comes along
My questions were clearly answered by competent people. The process was clearly laid out and transpired accordingly - no surprises.
Na
Awesome
You can start by communicating with your customers and let us know how the loan is progressing and an estimated timeline for completion. We absolutely did not receive "weekly" updates and did not receive decent communication until after we complained. We actually got to the point where we were ready to back out of the deal altogether because we were tired of our finances being on hold and because of the lack of customer service. We will not use PennyMac again and we certainly cannot recommend yo
Seamless. Thank you
The whole process took a little longer than expected, however it was very smooth and all the communication was clear. Rachel was very helpful and the process couldn’t have gone better.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,977 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.