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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process went smoothly and timely.
really good experience
The entire process was quicker than expected and Jamie was very professional, informative and clear from the start of the refinance to the end.
I felt like Hilda and the rest of the team were just pushing me through a process and not explaining things clearly, even after making my wishes known. I'll be writing a separate letter explaining the situation since this only allows 500 characters. I can't even get to Hilda's direct number anymore to find resolution. She won't return my calls and tried to push me off on the title agency to resolve a problem that she caused. I would never recommend PennyMac to anyone I know after this.
Getting to the end and feeling like added fees, costs, numbers were wrong, having to have someone “re-do” the numbers. Felt like you were purposefully trying to rip us off. The person then “fixed” the numbers after we called them out. He tried to say we had to pay things the previous rep said we didn’t. Full rip off the client strategy that was tried. We’ll tell anyone who asks about PM to be very careful. They will try and stick you with added casts right at the end.
evert thing was great and 2.25% best fixed rate you can get thanks Kami .
When someone gives you a time frame of when you can answer calls, call during that time. I had to adjust my sleep schedule for you guys. I work graveyards and said that I can answer calls starting at 4:15pm or before I go to bed at 8am. Tell me why is it I kept getting calls between 9am-1pm? It's felt like it was done on purpose since I had left multiple voicemails about what times you guys could 100% reach me. You guys weren't very accommodating
n/a
It was fairly easy and working with Ceasar was great he took the time out when I called and he always called me back.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.