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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service, great communication, and everything was done in a timely manner.
It was fine. Paperwork often did not match what we were told. My husband was who spoke to the representative when there were issues or concerns. The closing we were told one time then notary called the day of closing and said it was another time, stressed me out, and my husband had to call and complain to get the time right. Little things made the experience ok, not great.
Very smooth and painless experience.
PennyMac made refinancing easy with very little worries...
Can't believe how quick and easy this was made for me by the PennyMac team.
From the first phone call and through out the loan refinance experience I received excellent customer service. Communication was clear and I was kept up to date with up to date through each step of the refinance process. I had accurate information given with no need to go back and resend any necessary additional information. My closing date and time frame fell right along with the information I was given. It was really nice and convenient to have the closing done in my home.
My experience with Nicholas Batten was very good. He was very responsive to my questions.
Great experience. My Refi was super easy. I already had PennyMac so when I did the refi they only needed 8 documents. All of the fees added up to more than I was originally lead to believe. But the difference wasn’t too drastic.
Denny was very poor with communication. Was asking for same document multiple times and delayed my closing by couple of months. I had to work with his manager Jeff who resolved the issue in one day by clearing smoke on documentation request from under writers. Deeny had no intention or drive to help me and even for final loan numbers and closing I had to work with Nicholas. Worst experience ever. If we have loan processing officers like Denny, I will never recommend PennyMac to my friends
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,638 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.