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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything past the original sales person Eddie Manchura who was super to work with while he was making the sale. It was very unprofessional, poorly processed, I never even talked to Kelly Lang until days before my closing was to take place. The signing agency you use is a joke. Amrock?It took 3 attempts to get that done I was ready to cancel the whole thing. You wasted two of my days and I felt like I should be getting paid not you. I like PennyMac, but I would not recommend them to my kids
The process was quick and easy. Every step was communicated well and the people I interacted with went out of their way to be helpful.
I have been with PennyMac for 3 years now and never had a problem. I even refinance my home i did not take much time and it was fast and easy with the help from my loan person Thanm You and to many more Years!❤
We were told at our closing we should not make any mortgage payments until November. Our new loan coupons should be arriving by then for the new payment....but in the meantime I’m getting emails and phone calls asking why I haven’t paid my mortgage? And the payout check has yet to be received and we closed on the loan 9/1/2020, three weeks ago. Just concerned we have been taken for a scam or a ride?
Well, and it’s not George’s fault,do to the Covid-19 thing and it’s really all companies you can’t talk to anyone, right away. You have to leave a message and wait for an answer or call back, which is a pain because just like whoever you call You have other things you have to do or go and most of the time you either don’t get called right back or not at all till the next day or you miss the call back. I kinda understand the situation/problem but still I think it’s bad way of having to business
Christine was great to work with!
Multiple payoff demand statements were received causing confusion. Inaccurate loan info statement was received stating a higher payment than previous loan. Paperwork with notary included a cash out amount of over $250,000.00 which was incorrect and we would not sign. The notary attempted to call for clarification and was given an insufficient answer. Luckily, she located another document in the paperwork that was correct. Lots of conflicting documents were received.
Marcia was a pleasure to work with
I realize that PennyMac is really busy right now but there was some confusion on communication. The problem might have been that the calls from the company, specifically Mr. Rodriguez were blocked. Mr. Tate was able to get through and explain that may have been what happened. So, it may not have been Mr. Rodriguez fault at all. The actual reason I'm disappointed is that the closing documents said that I'd be getting back $200+ but the real case was that I had to Pay nearly $50.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,976 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.