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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My MAC team was clear with the process from beginning to end. I had a question, they answered it in a timely fashion. Would recommend
Good service. Met expectations.
Sandra was great, she always showed great attitude and customer service. I would like work with Sandra again for my next loan
My Loan Officer Nathan Riedel was excellent And Andrew Reta was helpful. The issues I had pertained to the Closing. My Loan was scheduled to close on 9-29-20 at 11:00AM. However My loan was delayed without warning. After making over 50 phone calls, leaving voicemails to my Ben Clifford and his managers, I finally received an email (no phone call) 3 hours after the scheduled closing. This caused major problems with many people and additional expenses for myself. The culpability lies with PMAC.
My experience with Penny Mac was great from the get go they showed me that they are able to match any offer that I get outside of that and they would work with me and they made sure that that did occur at the end of the course there were some hiccups but they were taken care of in a timely manner and the team do you showed me that they would meet my expectations which made the experience of great and I’m grateful that things worked out the way they did
Barbara was wonderful and very patient answering all of my questions.
Great experience, I definitely use for my next loan!
Took a while with the demand for loans at this time, but overall the process was smooth with very good communication.
When I was handed off from the loan agent (David) to the "loan team", Rebekah...it was explained this is to give the customer better responsiveness and a 1-stop shop experience to closing. Well, the service rep never had the latest info, so she was always either telling me something I knew from being on the portal, or having to "get back to me" after she spoke with the original agent, the closing team, you name it. I also was told there would be updates...there wasn't. Very disjointed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.