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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
no follow through. my loan docs were wrong twice. My name was incorrect to the point where I finally scratched my name and initialed so the refinance would close. I am now concerned that the ineptitude of Pennymac will not record my loan and title correctly. For the amount i paid to refinance, I should NOT have to be bothered with loan / closing documents that have my NAME incorrectly stated. I had to initiate all of the calls and rarely was I ever called back.
Closing moved along very quickly , given the COVID protocols.
My second loan person (Tyra) was amazing. When she took my refinance loan she was able to get me to close within two weeks. She is amazing and deserves all the credit! Prior to her my loan person (will not name her) was no help at all. I tried to keep calm and not lose my patience. I would have to call her every week for ANY update and surprisingly enough after 4 months there was no update. Tyra, thank you for what you do!!!! I appreciate you!!
Whole process went very smoothly. Thanks!
Staff was very helpful and knowledgeable. The process was very smooth.
My experience with Gary Sahakian was top notch. Had questions answered and process explained. My experience with Cheree Payton was also pleasant and she explained the process and how when to expect closing. She too answered the few questions i had.
We are very happy with the final outcome of our refinance. Took a little longer than expected but otherwise we are very happy.
Great, positive customer service.
We had a smooth process as we refinanced our home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.