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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The individual processing our loan was timely, thorough, and attentive to our needs. She had a precise and clear answer for all of our questions and the entire process took less time than I anticipated.
Escrow issues
I do think there were a few hiccups in the process, but not necessarily reflective of Joe's performance. Closing took longer than expected.
The process was great!
More information about my loan I kinda felt rushed through the process and would have liked more communication
Great job Nicholas Hagan. Thanks
.
The PennyMac Team dropped the ball and let things hang for months. I finally had to get involved and make telephone calls and figure out what they did wrong. Once I communicated the requirements to them, the correct information was obtained and things started moving along. Timothy made multiple excuses on why he did not contact me by telephone. He said my phone went to message whenever he called but there's no record that he ever called. The Loan Officer reached me every time she called.
If I could actually talk to someone right away, not get hung up on everytime I got transferred, if my loan officer would actually be available or at least call back (hard to reach/never called back), communication was garbage throughout whole my Mac team
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,664 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.