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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All of the Pennymac team were outstanding From the beginning to even after the loan was approved. This is my third time I have chosen to use Pennymac and they all have been nothing but extremely helpful through each and every process. Thanks guys
Business response:
Hi Steven - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
PennyMac team and loan officer made the whole transaction easy. They were very easy to work with. I was very pleased with everything. Everyone I spoke to on the phone was very helpful and nice.
Business response:
Thank you for taking the time to share your experience with us, Melissa. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Terrible customer service support. The worst experience I have ever had. Two people informed me a late fee would be waved due to an increase I was not notified of and now they are telling me I am misinformed and they cannot help me.
Business response:
Hi Maddie - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The whole process was quick and easy.
Business response:
Hi Ronald - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
No complaints. Everyone was professional & provided me with the service & answers I needed in a very timely manner. Thank you all for your support!
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Ammie was very kind and also very knowledgeable I will highly recommend her to anyone else!
Business response:
Thank you for the positive rating, Alice! We hope you have a wonderful day.
Everyone was very helpful and pleasant to work with.
Business response:
Hi Bradley - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Really appreciate being kept in the loop on regular basis
Business response:
Hi William - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Liem was a pleasure to work with. He was understanding and articulate. He was a large part of making the process so seamless.
Business response:
Thank you for taking the time to share your experience with us, Russell. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,107 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.