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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My penny Mac team was great to work with. They communicated well and were on top of the refinance process.
There was one minor instance where the estimated amount of one category was different elsewhere in the document for the same category. Overall the experience was great and the refi helped get us closer to paying off our mortgage. Thanks Nancy!
Ana and Jessica were outstanding to work with and made the entire process very pleasant!!! Prior to working with Ana I was working with a loan processor name Shalom and the experience was not so great..
Mr. Smith was very knowledgeable and kept us informed about each step.
Everything went well .
The process was extremely lengthy and cumbersome. William Slater and Nicholas Batten were great to work with and come recommended. Unfortunately PennyMac as a company was awful. As a current customer, the process was disorganized, lacked communication, and took an extremely long time. Trying to get ahold of anyone if there was an issue was impossible. I started my refinance in MAY and didn't close until the end of September! Unacceptable. If I could do it again, I would not use PennyMac.
Great experience. Professional customer service. Nathan was great alone with everyone that was involved in this smooth process. Thank you guys .
Better communications. If this is public, why would I want to say anything? Unless it was an all 10 rating.
Communication was excellent. Very little work was needed on my side, which was very helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,638 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.