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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Iwas pleased with overall experience of Penny Mac with all the Covid 19 going on .your reps wrere very friendly, and knew their stuff.
Very fast process with little work on my part.
If it wasn't for Joseph Kirleis with his communication on the loan status, I would of backed out of it and shopped elsewher.
Extremely professional staff. Every part of the process was efficient and we completed ahead of schedule.
It took 5 months to close. We were not contacted about the process of the loan and where we were at. Questions were not answered and we received horrible customer service. I had to speak to a manager on two separate occasions. I still have not received a response to the last email that I had sent Mariely and I'm sure I will never hear back from her on it either.
.
My loan officer (Jason Stevens) was exceptional and I was happy to stay with PennyMac. Upon transferring to an approved refinance it was the worst experience I've ever had. My MAC Team was rarely responsive. Your telephone customer service was horrible.The paperwork was wrong and we had to cancel and re-sign. Nowhere was there an opportunity to elevate as we were told loan officers "did not have phones". This will be the last time I work with your company.
Great experience throughout the whole process!
Great Customer Service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,667 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.