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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance process was extremely easy and quick. The whole process from application to closing took about 3 weeks.
I had a great experience because of the experienced agents that helped guide me through this integral process. I really appreciated their indispensable knowledge and unparalleled compassion for me and my family. I adamantly recommend Pennymac to anyone looking to buy a new home or refinancing their home.... Good luck to you.
Great communication! Accurate estimates. Timeframe was great. We had a fantastic rep and she did everything she said she would.
My loan specialist and my loan officer were both very patient and helpful through the whole process
Very little was required of me. Just fill out a few forms then sign sign sign. If I could go back to every house I've purchased I would chose PennyMac. Aces!
Jesse Ramon is THE Superstar of our PennyMac refinancing experience. The agent who started with us was not very helpful, sadly, and had to be replaced by Jesse. Thank you, Jesse, for a GREAT experience!
Everything was great!
Process took from May to September. Could not get a response without multiple emails and phone calls. Loan officer argued with me over the phone. Loan officers boss tried making excuses for him then would not answer my phone calls when I had questions. Only stayed with Penny Mac because they were my existing loan company and I did not want to spend thousands in closing at another mortgage company. Overall terrible experience. I do not recommend.
I applied for the beginning of June. After July, I was told 3 times by two different people that my loan was in processing for final approval. When that turned out to not be true each time I was told that my loan would be expedited. That too was a lie. I sent an email with my concerns and did not receive a reply. I finally made contact with a supervisor who told me again, my loan would be expedited. Four months later Sept 21 we finally signed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,320 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.