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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,641 reviews
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Ebony P.'s profile image
Ebony P. 
on Birdeye

3 years ago

Excellent service, great communication, and everything was done in a timely manner. 

Angela S.'s profile image
Angela S. 
on Birdeye

3 years ago

Very smooth and painless experience. 

Jennifer P.'s profile image
Jennifer P. 
on Birdeye

3 years ago

PennyMac made refinancing easy with very little worries...  

DOUGLAS R.'s profile image
DOUGLAS R. 
on Birdeye

3 years ago

Can't believe how quick and easy this was made for me by the PennyMac team. 

Kristie N.'s profile image
Kristie N. 
on Birdeye

3 years ago

From the first phone call and through out the loan refinance experience I received excellent customer service. Communication was clear and I was kept up to date with up to date through each step of the refinance process. I had accurate information given with no need to go back and resend any necessary additional information. My closing date and time frame fell right along with the information I was given. It was really nice and convenient to have the closing done in my home. 

Norman G.'s profile image
Norman G. 
on Birdeye

3 years ago

My experience with Nicholas Batten was very good. He was very responsive to my questions. 

Bart M.'s profile image
Bart M. 
on Birdeye

3 years ago

great 

MICHAEL B.'s profile image
MICHAEL B. 
on Birdeye

3 years ago

Great experience. My Refi was super easy. I already had PennyMac so when I did the refi they only needed 8 documents. All of the fees added up to more than I was originally lead to believe. But the difference wasn’t too drastic. 

MOHAMMAD A.'s profile image
MOHAMMAD A. 
on Birdeye

3 years ago

Denny was very poor with communication. Was asking for same document multiple times and delayed my closing by couple of months. I had to work with his manager Jeff who resolved the issue in one day by clearing smoke on documentation request from under writers. Deeny had no intention or drive to help me and even for final loan numbers and closing I had to work with Nicholas. Worst experience ever. If we have loan processing officers like Denny, I will never recommend PennyMac to my friends 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,641 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.