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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was fast and professional. The entire process was quick and easy. We always knew where we were in the process and what to expect next.
Outstanding!!!
COMMUNICATION!! I get we are in different times right now and people are working from home. I also understand my loan officer moved to a different position. When calling you automatically go to an automated voicemail. I would recieve a phone call late in the evening, and return the call right back and never get a reply. I have emails I have sent and still never responded. This was a complete joke. My wife's social was incorrect on all documents and still not fixed. Someone return my call!
It was next to impossible to get anyone on the telephone to answer questions. No one would return my telephone messages or email requests. An appraisal appointment was set up, the appraiser did not show, and when I called the appraiser's contact # I was told PennyMac had cancelled the appraisal. Closing Disclosure was inaccurate. I was told it would be updated and sent within two days (which would have been two days prior to closing). Nothing was sent, so I had to cancel closing.
Carolyn was great to start off. Always prompt and responsive. My bad experience was not her fault at all. The issue is there is a disconnect between them and the reviewers. Last minute I was being asked for documents that take time to get. Also I started off with Daniel and he was in communication with my real estate agent. Then, further into the loan process he fell off and Carolyn took over and my agent not aware was still reaching out to Daniel and not getting a response. Also had an issue wi
Christine was very accessible and she either answered my calls directly or called me back promptly to answer any questions I had. She was great through the process.
Maxwell Mitchell was extremely pleasant to work with. He took the time to respond and answer all my questions. Great customer service.
Easy process and had questions answered promptly. Overall great experience 😃
Documents weren't ready at time of scheduled close. Notary had to cancel appointment. It was supposed to be for 10:00AM EST. Was contacted by a different notary later in the afternoon trying to reschedule. I knew the date of close was critical so I agreed and we closed at 6:30PM (on a Friday). That's really my only complaint. Otherwise the service was excellent. Documentation was 99% accurate and explanations given were easy to understand and relevant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,972 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.