PENNYMAC

Shawn M. 

on Birdeye

5 years ago

The majority of the problem was with VA appraiser however penny Mac requested documents through the 1st person I spoke to and the 2nd person I spoke to that still were not there after we closed that I had to get to the final closing people just so they would finance the loan 

SALVADOR Trejo J. 

on Birdeye

5 years ago

The loan officer Carol D. Was great. But it’s unfortunate that Triana customer service was below standards. 

NORMAND R. 

on Birdeye

5 years ago

Excellent service and a really quick closing. Everyone was very knowledgeable and professional. I would definitely recommend Penny Mac to my friends and family. This is a difficult and complex process that was an extremely pleasant experience that saved me a considerable amount of money 

Maksim K. 

on Birdeye

5 years ago

We were mostly frustrated with the lack of communication from Jennifer who was assigned as our loan “specialist”. We understand that PennyMac is busy with the interest rates being so low, but this was excessive. She never replied to ANY of our emails or voicemails. She only called us when we would send an email to Rob and he would get in touch with her to call. Even then, she only called 2 times to let us know shes going to find out information and get back to us, but she never followed through! 

BARRY B. 

on Birdeye

5 years ago

Very clear and easy. Joya was great. 

CARLOS Felipe J. 

on Birdeye

5 years ago

Smooth process and very good communication 

Elveret M. 

on Birdeye

5 years ago

very good, helpful and always eager o answer questions 

RICHARD F. 

on Birdeye

5 years ago

Only had to sign documents. very easy. 

JOSE G. 

on Birdeye

5 years ago

Penny Mac was a great service. It took a little while to have a solid communication with the loan officer but the closing officer was perfect! Thank you Ronsha!