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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Timely response and outstanding customer service.
Lack of communication from Robert Gillesepe and William Long...Teresa and Kim were the only helpful representatives of the company...
The original loan officer was rude in communication and sent encrypted emails. I responded by copying and pasting the email in to the regular email letting him know this was not ok. This was not Jordan Smith, as he was great and responded to our emails without any issues.
Paper work not clear.
Since we already were a Pennymac customer, the process went smoothly. They were able to meet the projected closing costs from two other lenders we were considering. The refi closed within two weeks of the initial projected date. Thank you for all your help
My concerns were always understood and addressed rapidly with actions and clear explanations. I had several key appointments coming in the last two weeks of the month, and got super help weaving home appraisal and signing into a complex schedule. Of great help was that the procedure was set up for completing all document submissions electronically. Until the signing I never had to touch a piece of paper. Thanks for the great service!
This is a great experience dealing with pennymac
When I called PennyMac about refinancing options, I was so surprised that the company could help me totally on line. The assisting agent was courteous, knowledgeable, and quick to work the application process all on line. I love the well-run website and auto-pay process and would not even think of changing service providers. This is a loan-service company that I will stay with for a long time, and even future home ventures. Thank you.
It was good, not great. It took longer than expected, but otherwise it was smooth.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,976 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.