PENNYMAC

CHRISTOPHER W. 

on Birdeye

5 years ago

Molly was good at the end of the loan. However, there was confusion with closing numbers and it involved me spending more time with Floyd on the phone to figure it out. Numbers should be 100% before a call is made to the client prior to closing. This is the 2nd refinance with Pennymac and it was a much worse experience than the first time. I can't fault Molly for the whole thing. It was obvious the company's entire system was overwhelmed due to the extremely low rates. 

YOHANDRA L. 

on Birdeye

5 years ago

It was a pleasure working with Raveena Taylor and PennyMac !! 

JOGESH P. 

on Birdeye

5 years ago

The refinance process was very smooth. I just only spent sometime on my initial call for my refinance, after that it was a breeze and I just had to sign the papers at the end and we were done. Couldn't have asked for a better experience 

Mary R. 

on Birdeye

5 years ago

REFI went very smoothly. Good service! 

CHARLOTTE H. 

on Birdeye

5 years ago

This was a smooth transaction. Everything was explained to me and was always updated on the status of everything. The only part that upset me was on the date of closing. The title person was late. 

James N. 

on Birdeye

5 years ago

Blen was the only great part of this whole process. It just took way longer than expected and then the final funding did NOT go as planned. Was mailed a check instead of auto deposited which now has to be held by my bank for 5 days. What was the point of a voided check being provided at closing if they weren't going to auto deposit the money? 

Scottie L. 

on Birdeye

5 years ago

It take a by long time.. 

John W. 

on Birdeye

5 years ago

Danyell was awesome. Polite. Timely and professional. Never had a better experience 

Diana G. 

on Birdeye

5 years ago

You all were very professional and did a great job Thank You carroll