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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
None
Loan documents were originally messed up for first closings. I had to ask for it, however PennyMac did make it right by giving me a discount at closing. So at the end I was satisfied.
This was a refinance of an original VA loan. When I contacted penny Mac they agreed to match the other offers that I had and set up for closing their an awesome group to work with I'm glad I stayed with them rather than changing companies I would highly recommend jerica and everyone else on the team 100% and the closer they sent to my house for my closing I was phenomenal
Barbara was great and very helpful through the process. Very pleased!
The process of refinancing was quick and far easier than I had expected. From the beginning conversation explaining potential options, to discussing specifics with the loan officer, to signing the documents with the notary within my home. Communication was swift and the people were personable.
Shay Culver was seriously the best part about my refinancing. She's prompt, courteous, kind & compassionate towards me as a person. She was patient when i was confused about getting multiple emails requesting the same documents over & over. She answered every question, returned every call & when i couldn't get in touch with my loan officer, she did what she could do to make sure i wasn't left wondering what happened or why. Shay Culver is what great customer service looks like.
The process was really easy because of the nature of my loan. A streamlined refi. But it took a long time for underwriting to get things finalized. Other than that everything was great
They were very clear and precise and I couldn’t of asked for a easier refinance process.
Communication....clear communication was lacking and still is.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,652 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.