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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Working with Penny Mac has been great. Fast , friendly and efficient.
Juan is a nice person but the communication was lacking. Often times it would be very unclear what the next step in the process was. I would call and not receive information back promptly. I understand it is a very busy time due to the interest rate environment currently but as you're aware there are time sensitive deadlines. The process would not be explained clearly and concisely. Oftentimes, I would get a back story when I just needed to efficiently be informed the facts.
The only problem arose on the signing date when the notary arrived. The paperwork stated one figure we owed and we were told over the phone a different figure. We still have not heard back which figure is correct.
Everyone was very helpful and nice
I have two last names and requested since beginning not to include my second last name., well, thing were done the opposite as what i asked for. Then, during closing date my fiancé had the wrong last name on document assuming, I guess someone assumed that we re married and she had my last name. Notary had to go back and we had to wait for docs to be corrected. second time, notary cancel the last 10 minutes. the third time we were finally able to sign docs.
Very happy... These guys made our refinance easy and seemless... Thanks,
My loan closed and was funded in 33 days from the beginning application August 19, 2020. And I only needed to provide a utility bill. The service received from Nancy and Lloyd was amazing! :D
Rachel Hood was friendly, professional, knowledgeable, attentive and a pleasure to work with!
Things moved quickly and all requests were clear. I had a good understanding of the process and timelines.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,319 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.