This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pretty efficient process compared to other mortgage experiences. I wish the document requests were more consistent between email notifications and online status tracking. That said, I didn't have to provide documents more than once and there were no document request "surprises" due to underwriting and customer service not being on the same page.
Hermes was great. Other than that I feel like I was ignored for weeks in end. My original closing date provided was end of aug. it took till the end of September.
Service was friendly, timely, and accurate. Good communication and answered any and all questions I had.
Our experience was great with Jennifer and the MAC Team. This was the easiest refinance that I have been through over the years. Everyone went above and beyond in spite of the COVID environment and a huge number of applications due to the rate changes. I would recommend them in the future.
I didn't appreciate being called that the loan was closing on the same day that my mortgage came out of my checking account. When I asked the loan officer, she said she's let me know the steps 2 days before the the notary would come to sign. She never called and instead I had to track her down.
I was guided through the entire process by Liem Nguyen and Corey Golden. They did an excellent job! Very nice and very professional! Dennis R. Chavez
Michael did a fantastic job of walking me through everything very clearly. He's a pro and hope to work with him again!
This was a stress free mortgage refinance! Starting with Doug Vorbeck. Doug was very helpful and patient taking his time to search the best loan that would work for me. I loved the convenience of signing the documents through the portal. Throughout the Loan Process, Kyle McTighe was extremely professional and being there every step of the way. He kept a continuous open line communication sending status updates and answering any questions I would have. Great Job!!! I highly recommend Penny Mac!
PennyMac was great from start to finish. Everyone involved were accessible and always keep you informed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,652 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.