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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would have liked to know about the required credit card payoffs with a little more time. I was given less than a weeks notice that another $6,000 was needed at closing.
Everyone involved from PennyMac was very informative and pleasant to work with.
Second mortgage with PennyMac. Great customer service! Loan officers respond within 24 hours and even though I felt like I had no clue what I was doing, Rosario was there to answer any questions my wife and I had.
NA
PennyMac has been our mortgage company for over 5 years. We are pleased with their payment plans, website and communications. We were very happy when this opportunity arose and we were able to go through PennyMac USA again.
We felt there was a lack of updates on where our loan was at during the processing and review. We submitted our documents very quickly but then wait weeks to hear any progress. When the person came out to have us sign the new loan documents, they were completely wrong and we then had to wait again to have the documents corrected and set up another time that week for the notary to come back out and us resign all the papers.
Documents were requested over and over again. Attempts to reach the team were sometimes left unanswered.
Great job
The quick turn around
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.