PENNYMAC

SAMUEL R. 

on Birdeye

5 years ago

The entire process just felt very smooth and no major delays. 

THOMAS S. 

on Birdeye

5 years ago

Everything went well, although it took a long time. Communication was good. 

Kenneth Alfiero I. 

on Birdeye

5 years ago

this is more about the entire industry than my rep but the process is bad and in need of a disruptive element to enter the industry to can give us a better way. Multiple requests for the same docs, telling the client they are done and then asking for more and more documents. Your traditional service is the taxi industry, don't be surprised when an UBER comes along 

James Flanagan J. 

on Birdeye

5 years ago

Na 

ANDREW B. 

on Birdeye

5 years ago

Awesome 

James A. 

on Birdeye

5 years ago

You can start by communicating with your customers and let us know how the loan is progressing and an estimated timeline for completion. We absolutely did not receive "weekly" updates and did not receive decent communication until after we complained. We actually got to the point where we were ready to back out of the deal altogether because we were tired of our finances being on hold and because of the lack of customer service. We will not use PennyMac again and we certainly cannot recommend yo 

Mark B. 

on Birdeye

5 years ago

Outstanding customer service and process! Would highly recommend to anyone attempting to refinance. 

Raj Q. 

on Birdeye

5 years ago

Seamless. Thank you 

Matthew H. 

on Birdeye

5 years ago

The whole process took a little longer than expected, however it was very smooth and all the communication was clear. Rachel was very helpful and the process couldn’t have gone better.