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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
GREAT EXPERIENCE, VERY HELPFUL STAFF
Simple, prompt, straight forward communication
The process was easy and stress free from start to finish.
Great and efficient customer service.
Clear expectations from the beginning of the loan process would have made it better. The loan took too long to close. I applied in April and the loan closed in September.
It was pretty painless and quicker than expected.
The refinancing loan process and it was great but the only issue was I clearly said I’m deaf person and preferred to do email instead of phone calls. It will call the interpreter my company and they connect with us to translate conversation between us. It took three weeks to finally set up a closing date while all of the documents are done. Only because I couldn’t answer the phone as quick as they expected me to. I have to contact the original number guy to tell my max team to email me.
It was relatively quick and painless from start to finish. Help was given when asked for. Replies were prompt.
Working with Jerold Jackson was phenomenal. He was able to lock in a competitive rate for us, was responsive, and was a terrific partner in our refinance process. Once we moved on from Jerold, however, I had consistent difficulty in reaching Ashley Tolliver who was assisting me thereafter. Prior to closing, I tried calling and emailing multiple times to go over the specifics of the cash to close and delivery thereunder. I was not able to reach Ashley before closing, which was unfortunate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,978 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.