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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinancing our current Mortgage from 4.25% to 2.625% was a good deal and the fact that we didn’t go beyond our doorsteps until final closing — WAS GREAT!!! Thank You “My m.a.c. Team!” :)
Overall a pretty easy process, Pennymac was able to gather many of the documents needed through workplace verification. And I didn't have to go find many other documents. Thank you very much
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Everything was great!
Xavier kept me informed every step of the way. He made a daunting task seem east. I never realized that refinancing could be so simple. Five stars for sure.
Process took from May to September. Could not get a response without multiple emails and phone calls. Loan officer argued with me over the phone. Loan officers boss tried making excuses for him then would not answer my phone calls when I had questions. Only stayed with Penny Mac because they were my existing loan company and I did not want to spend thousands in closing at another mortgage company. Overall terrible experience. I do not recommend.
Unfortunate CoVid made the experience hard on the loan officer and me because things couldn’t be smooth too many loan officers involved but I got the loan so I really can’t complain .
I have already submitted information to Aaron , our loan officer. You can get the information from him.
I applied for the beginning of June. After July, I was told 3 times by two different people that my loan was in processing for final approval. When that turned out to not be true each time I was told that my loan would be expedited. That too was a lie. I sent an email with my concerns and did not receive a reply. I finally made contact with a supervisor who told me again, my loan would be expedited. Four months later Sept 21 we finally signed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,653 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.