This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was my first time refinancing a home loan and the process was super smooth! Kimberly was excellent! She kept in touch and responded promptly to any questions/concerns that I had. The loan actually closed way faster than I expected! I'd definitely recommend PennyMac to others interested in new or refinance home loans. Thanks, Kimberly, for your outstanding service!
Very friendly service
From the onset felt the information to proceed was clear and concise. No hidden agendas. A couple of times tha I required a further explanation of the content I felt the reception was always accepting and did not feel as if my queries were anything less than important. The minor delay was completion verification of my employment which I presume was the fault of my employer. The original closing date was missed. Otherwise mission completed
We were amazed by how fast and easy it was to refinance our home through Pennymac. We would recommend them to anyone.
The interaction with the individuals who we worked with.
From start to finish everyone involved was great and knowledgeable
it was good.
The initial contact was tough as trying to get to a real time person thru the automated system was a bit hard. but after that it was a pleasure and smooth sailing. the exceeded my expectations.
Brent requested that I resubmit my review due to the scores I gave the first time. I agreed because I don’t feel that he did a bad job. I was disappointed that it wasn’t disclosed at application that because underwriting was so backlogged, we likely wouldn’t close before our initial rate lock expired and that it would likely need to be extended. I did close and have a great rate but it took much longer than expected. Setting a realistic expectation on the closing is really my only complaint.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,319 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.