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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Detailed explanation of the process and loan
Experience was smooth and easy.
I’m getting collection calls during the process when I was clearly told twice that I would not need to pay the September or October payment. Banging my credit score is not good business practice!!
My issue is not with Ms. Kane. My issues were with Angel in the initial applying for my loan. Everything was all messed up and I really had to push to get things moving. In so far as I even had to elevate my concerns to the supervisory level. So again it wasn’t Jericha. She was professional, accurate with her answers and she was Happy to assist me. My frustrations are solely with Ranjnesh Prasad. I never want to have to deal with her ever again
Easy to refi.
Agent Deion was fantastic to work with, Very Friendly, Very Professional.
We received many calls in the beginning about the same thing. Around 8 calls asking to stand by while they put an agent on the phone. The first 2 i waited over 15 minutes and hung up. The 3rd time I said I will not hold. You have an agent call me or I will walk away. After the 3rd I still receiv f l you guys have no idea what the right hand and left hand are doing. The only reason I stayed is because you had our original loan. In the end it was easy but the start of the process was painful!
The majority of the individuals we worked with throughout the process was very helpful. It was very difficult to get a hold of Joseph Kirleis. I actually only spoke with him once during the process despite leaving at least 10 different messages.
Both Loan Processor and Closing agents DO NOT COMMUNICATE. Dennis Mueller is also, to be kind, less than truthful. Two times was the closing missed and all I got was excuses. The closing documents did not reflect what was verbally negotiated ($0 at closing verbally agreed on and closing agent wanted to collect $144.00), Got that resolved with Mueller, supposedly, as I have not seen the "post closing correction statement" Mueller said PennyMac would issue. Revamp you CS system, hold people accou
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,653 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.