PENNYMAC

King S. 

on Birdeye

5 years ago

Kami was very reliable, personable and responsive. She always responded punctually and amenably. Our loan was processed with no problems. We thank her for her professionalism. 

Isafril A. 

on Birdeye

5 years ago

No com 

CINDY S. 

on Birdeye

5 years ago

My refinance was seamless and quick. Very few documents required which made the process painless. 

MAXIMILIANO S. 

on Birdeye

5 years ago

Great support and customer service, it took a little bit more time than expected but overall I'm very satisfied with the process. 

William R. 

on Birdeye

5 years ago

Lori had virtually no advice to provide and was ignorant of the process involved. She clearly took no time to read over the contract or answer questions. Her role could easily be removed as she complicated the exchange with the team (e.g. insurance recorded wrong). I was also disappointed with the big mistakes on Closing Disclosure as well as locked Loan Estimate by Ruben Ruano. If I had not carfefully reviewed and corrected these, the closing would have been delayed and possibly nullified. 

JEFFERY L. 

on Birdeye

5 years ago

Roshon explained it all to us. She was very professional and kind! 

John D. 

on Birdeye

5 years ago

From phone call to closing the process was executed at light speed ... expedient and accurate. Exceeded my expectations. 

Terry S. 

on Birdeye

5 years ago

other than the settlement co. showing up late for the signing i was very happy 

MICHELLE B. 

on Birdeye

5 years ago

Outside of the origination of my refinance application, the process thereafter was the worst. I was asked to choose a closing date. That date came and went, and no one realized the process hadn’t moved for over two weeks as I was told the reason was someone forgot to check a box. I chose a second date to find out the morning of that due to the holiday it didn’t allow 3 days in case I changed my mind. This and everything thereafter was unacceptable. I wished my mortgage was never sold to them.