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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, simple, and on time. Exactly what I look for when I refinance.
Both the loan officer and processor were very friendly and easy to work with. The biggest concern was that the "website" that was to help us see what documents were needed and the timing of things did not always work correctly. I could have submitted docs quicker if that site had been more efficient.
I was sent an email that I needed to upload documents and I would that day and send an email because the ports was not easy to use with your phone. I never received a call or email back in regards to my email. Then the following week I would get a call that they needed documents. I had already submitted them. I was supposed to get a call weekly to tell me the progress, that didn’t happen. This also happened with closing documents online.
Quick and painless process.
I was very pleased with the whole process, it was short , easy and fast!! I started the application on the phone and the loan officer gave me al the information need it and options to for my loan. Me Benyo was very professional through the process. Also Mrs Carmelita Villarreal ( loan processor) was very accesible at all times responding to all my question regarding the loan. I definitely will recommend Penny Mac to my family and friends regarding for any financial services.
Well I guess with the situation the way it is now with the Corona Virus. It’s caused a lot of things not to go so smooth when trying to take care of business. I prefer to do business face to face. But it is what it is!
The officers were always ready to help and answer all questions. Very nice!
Great experience with Icenia! She was extremely helpful and informative in all aspects of our refi. Highly recommend PennyMac!
Very straight forward and clear guidance. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,319 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.