PENNYMAC

SCOTT B. 

on Birdeye

5 years ago

Friendly and responsive team. 

MICHAEL K. 

on Birdeye

5 years ago

Everyone was easy to work with 

MICHAEL O. 

on Birdeye

5 years ago

It was a great experience refinancing with Penny-Mac, the loan team was superb as they answered my questions promptly...Great team, you have there...Salem, Pache, and the rest of the M.A.C Team for making the closing as earlier as possible. Thanks. V/R, M.A.O. 

James C. 

on Birdeye

5 years ago

The PennyMac staff and associates were very professional and answer all my Questions and concerns expertly. They this refinance experience very easy. I’m glad I selected PennyMac. 

EDRICK B. 

on Birdeye

5 years ago

Great job 

Killian E. 

on Birdeye

5 years ago

cool 

Geno J. 

on Birdeye

5 years ago

Not one of my emails were answered through the whole process. I tried reaching out to Shay multiple times, especially the last day to get clarification, even tried to reach out to her manager with the number provided in her voice mail - which did not work. She was terrible - i would like a call from Customer Service regarding this closing. My husband is also going to reach out to the VA to let know know about the service received. 

Arnoldo G. 

on Birdeye

5 years ago

Although we didn’t close on the appointed time and date, PennyMac made up for it in a very generous way. Which left us surprised, pleased & very happy. 

Robert N. 

on Birdeye

5 years ago

I had 2 versions of loan estimates, followed by 2 loan disclosures and the closing docs that I signed still had different numbers. A few days after closing I received yet another loan summary with a different total because the impound account was removed. I had to reconcile the numbers against my own spreadsheet each time, wasting hours of my time. I sent several emails with questions about the changes but never heard back.