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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Issues with closing dates and paper work.
Considering covid in the process it was a pleasantly pleasing process
Regina law always call me back in a prompt manner
Regina was fine. The rest of the system was very slow and I don’t believe Regina was always supported in the way she should have. 3 months for a refi with no appraisal, no tax docs etc is unacceptable.
Jason was very helpful and patient with all the questions I had. He also responded to me when I had questions very quickly. Great service!
The refinance process was well explained and all my questions were answered promptly. I received a very competitive rate and I would definitely recommend PennyMac.
Better communication from loan officer. Donl't make promises you can't keep. Don't say things about loan costs and out of pocket charges and then not commit to them. When a customer calls you, texts you and emails you with request for information, call the customer back. Don't have multiple people call the customer to set up a closing date when the customer hasn't even seen the fact sheet on his loan. All in all, the end result was great. It was just a bit messy getting there.
I have comments but not for public posting.
Very pleased with level of service and end results, overall good team to work with. Closing was a bit long but in the end it worked out.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.