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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The majority of the problem was with VA appraiser however penny Mac requested documents through the 1st person I spoke to and the 2nd person I spoke to that still were not there after we closed that I had to get to the final closing people just so they would finance the loan
The loan officer Carol D. Was great. But it’s unfortunate that Triana customer service was below standards.
Excellent service and a really quick closing. Everyone was very knowledgeable and professional. I would definitely recommend Penny Mac to my friends and family. This is a difficult and complex process that was an extremely pleasant experience that saved me a considerable amount of money
We were mostly frustrated with the lack of communication from Jennifer who was assigned as our loan “specialist”. We understand that PennyMac is busy with the interest rates being so low, but this was excessive. She never replied to ANY of our emails or voicemails. She only called us when we would send an email to Rob and he would get in touch with her to call. Even then, she only called 2 times to let us know shes going to find out information and get back to us, but she never followed through!
Even though the entire process took almost 2 months Patrick & team did an excellent job on closing the house. My special thanks to Teresa Henry-She was very pleasant and responded back quickly. she was a big help and absolutely incredible. She was always available to answer all my questions and I would highly recommend her to anyone buying a home!
Smooth process and very good communication
very good, helpful and always eager o answer questions
Only had to sign documents. very easy.
Penny Mac was a great service. It took a little while to have a solid communication with the loan officer but the closing officer was perfect! Thank you Ronsha!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,658 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.