PENNYMAC

Edward Harris J. 

on Birdeye

5 years ago

PennyMac is very busy but when you call them or email them you will receive a message back or call back by the next day. If you call early enough you can get a call back the same day. It has been a pleasure working with them for a year-and-a-half. 

ANDREW F. 

on Birdeye

5 years ago

A different person was always contacting me. Never follow through with contacting me when they said they would. Supposed to get overnight check and its been 3 days now and nothing. 

SHARON B. 

on Birdeye

5 years ago

Andrew as very helpful, the rest of the m.a.c. team not so much. I received one phone call from a member of the team who said he would check in with me once a week. I only received one call. There was a problem with the documents. Silly me, since I was refinancing a loan I had with PennyMac, I thought that all the personal information was in my file. No one on the processing team had taken responsibility to look at it, so the closing was delayed a week Andrew was great! Always responded to call 

Austin W. 

on Birdeye

5 years ago

Okay so we were originally planning on refinancing through another company and it was a horrible headache (the closing dates kept moving back, they kept losing documents, the communication was horrible) so I reached out to PennyMac and it was an entirely different experience! The communication was Amazing, Paula called us weekly to let us know where we were at in the process. Closing went off without a hitch (almost a month sooner than we were originally anticipating) we were very happy! 

LEWIS PARRISH S. 

on Birdeye

5 years ago

Always handled professionally and in a timely manner 

SANDRA B. 

on Birdeye

5 years ago

The staff was friendly and helpful. 

ARLISA J. 

on Birdeye

5 years ago

My refinance experience with Pennymac was great, and the process was very easy. 

Kenneth G. 

on Birdeye

5 years ago

Firstly, let me say, GLENN MANALUS was the ONLY person who was able to help me get this mess straightened around. We were in constant contact and he went above and beyond his pay rate to fix the mess that was created by others. We started this process of refinancing back on June 6th and FINALLY got it straightened out, thanks to Glenn, on September 10th and closed on September 15th. Honestly, if it weren't for Glenn, I'd probably not been able to close. 

Erica T. 

on Birdeye

5 years ago

Nothing special about the process. It was business and I already had a relationship with penny Mac. I would tell others how I did what I did, and That I didn’t have any issues. Therefore if they wished to contact pennymac, they would.