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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The original loan officer was rude in communication and sent encrypted emails. I responded by copying and pasting the email in to the regular email letting him know this was not ok. This was not Jordan Smith, as he was great and responded to our emails without any issues.
Since we already were a Pennymac customer, the process went smoothly. They were able to meet the projected closing costs from two other lenders we were considering. The refi closed within two weeks of the initial projected date. Thank you for all your help
My concerns were always understood and addressed rapidly with actions and clear explanations. I had several key appointments coming in the last two weeks of the month, and got super help weaving home appraisal and signing into a complex schedule. Of great help was that the procedure was set up for completing all document submissions electronically. Until the signing I never had to touch a piece of paper. Thanks for the great service!
It was a great experience, so glad I trusted PennyMac.
When I called PennyMac about refinancing options, I was so surprised that the company could help me totally on line. The assisting agent was courteous, knowledgeable, and quick to work the application process all on line. I love the well-run website and auto-pay process and would not even think of changing service providers. This is a loan-service company that I will stay with for a long time, and even future home ventures. Thank you.
The entire experience was fast and easy. uploading to secure portal saves time and money. Everyone involved was friendly, knowledgable, and timely.
Danyell Gilbert is a highly qualified loan coordinator. She keep us informed every step of the way what was going with our refinance right to the end of the process. You would be very lucky to have her handling your loan / refinance needs. We have the highest admiration for her and how she worked with us. Richard & Donna D
The whole process was easy! Communication was clear and available.
It was good, not great. It took longer than expected, but otherwise it was smooth.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.